Privacy policy

This privacy policy explains how Active Cornwall uses any personal information that we collect about you. 

What information do we collect about you?

We collect information about you in the following ways:

  • when you register with us via our websites (Active Cornwall & Get Active Cornwall)
  • when you attend a course / workshop and or an event run by us
  • when you use our online booking syste
  • when you volunteer with us
  • when you are a registered coach with us
  • when you voluntarily complete customer surveys
  • when you provide us with feedback

Website usage information is collected using cookies.

Processing your data

Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in Cornwall Council.

How is my information used in Active Cornwall?

We collect information about you to:

  • make contact you regarding the course / workshop and or event you have attended
  • register you with the relevant course provider
  • contact you regarding future volunteering & coaching opportunities
  • contact you regarding the survey you have completed and information you have given
  • contact you regarding the feedback you have given

We will also if you agree, email you about other products and services we think may be of interest to you.

Active Cornwall will not share your information for marketing purposes with companies outside Active Cornwall.

How long will we keep your information?

Active Cornwall will keep your details for

  • 4 years

Please contact us should you wish to be removed from our mailing list at any time. 

You can also unsubscribe from our email newsletters by clicking the link at the bottom of the email (unsubscribe).


We would like to send you information about products and services of ours and other companies which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact our Data Protection Officer – details below.

Can I find out what information you have about me?

Yes, you can. The Data Protection Act 2018 allows you or a representative nominated by you , to make a request for all copies of the personal information we have about you and include the right to:

  • be informed about how your data is being used
  • access personal data
  • have incorrect data updated
  • have data erased
  • stop or restrict the processing of your data
  • data portability (allowing you to get and reuse your data for different services)
  • object to how your data is processed in certain circumstances

You also have rights when an organisation is using your personal data for:

  • automated decision-making processes (without human involvement)
  • profiling, for example to predict your behaviour or interests

If you are a child under 13 years old, the adult with parental responsibilities for you can make a request on your behalf or If there is an adult with a power of attorney registered by a Court, they can make a request on your behalf. Requests for access to information must be made in writing and sent to the Council’s Data Protection Officer at the postal or email address below.

Your rights as the data subject:

Your personal information belongs to you and you have the right to:

  • be informed of how we will process it
  • request a copy of what we hold about you and in commonly used electronic format if you wish (if you provided this to us electronically for automated processing, we will return it in the same way)
  • have it amended if it’s incorrect or incomplete
  • have it deleted (where we do not have a legal requirement to retain it)
  • withdraw your consent if you no longer wish us to process
  • restrict how we process it
  • object to us using it for marketing or research purposes
  • object to us using it in relation to a legal task or in the exercise of an official authority
  • request that a person reviews an automated decision where it has had an adverse effect on you


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this we b page. This privacy policy was last updated on 1st May 2018.

Contact us

Please contact our Data Protection Officer if you have any question s about our privacy policy or information we hold about you:

or write to us at: Active Cornwall, Inny Building, Old County Hall Site, Station Road, Truro, Cornwall TR1 3HA

Need more help?

For more information and advice on how the Council uses your personal information, please contact the Data Protection Officer at:

Telephone:  01872 326424
Address:    Data Protection
                 4th Floor North
                 County Hall
                 Treyew Road
                 TR1 3AY


For independent advice and guidance on the Data Protection Act, contact the Information Commissioner’s Office (national regulator) go to:

Active Cornwall is part of the Wellbeing and Public Health Service which is part of Cornwall Council. The Council is registered as a Data Controller with the Information Commissioners Office (Registration Number Z1745294) under the Data Protection Act (1998). Further details about how the Council processes personal data can be found within the Council’s overarching privacy notice at the following link:

Additional information can also be found in our registration on the Information Commissioners website at:
The Councils’ NHS Information Governance Toolkit status can be accessed at:

Who we are

Suggested text: Our website address is:


Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Suggested text: Visitor comments may be checked through an automated spam detection service.